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Articles tagged with: Microsoft

06
October
2014

Reporting trap in SCSM 2012 with Exchange Connector

As many of you know, in Service Manager 2012 it is not easy to find out who exactly marked a Manual Activity as Completed. This information can be found in the history of the Manual Activity where the user is mentioned in the form of so-called 'Down-Level Logon Name' or DOMAIN\UserName. Needless to say that sometimes it is hard to realize that Contoso\josmi is actually John Smith.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

05
August
2014

How to create System Center 2012 Service Manager Knowledge Base report

In this post, I will show how to add information about an existing class to the SCSM Data Warehouse and quickly generate a report without developing skills. In the same way, you can add the information about your own custom class.

Categories: System Center 2012

22
July
2014

String was not recognized as a valid DateTime

Many SCSM customizers who use Service Manager with non-US regional settings and try to set DateTime value using SMLets cmdlets in PowerShell scripts meet ‘String was not recognized as a valid DateTime’ error.

Written by: Marat Kuanyshev Categories: System Center 2012, System Center 2012 Service Manager

19
May
2014

How to get a user that marked a manual activity as completed in SCSM

Last week one of our customers asked how to get a person who actually completed a manual activity. After some investigation, I’ve realized that the only source of that information is a history log of the manual activity.

Written by: Marat Kuanyshev Categories: System Center 2012, System Center 2012 Service Manager, SCUTILS BLOG

17
March
2014

How to acknowledge First Response Time for Service Requests in Microsoft System Center 2012 Service Manager

Most of the companies that use Microsoft System Center 2012 Service Manager are Microsoft-oriented. So no wonder that System Center Service Manager Connector 3.0 for Exchange is commonly used there.

Written by: Marat Kuanyshev

22
November
2013

How reactivate a completed Service Request when a new Activity is added

Recently I was asked how to make a service request change its status from ‘Completed’ to ‘In Progress’ when a new activity was added as a last one in Microsoft System Center 2012 Service Manager. This customer said that it was required in some scenarios and told that it worked for change requests. The idea was to create a custom workflow to realize the required logics.

Written by: Marat Kuanyshev Categories: SCUTILS BLOG

29
October
2013

How to create a custom report for System Center 2012 Service Manager with SLA information included SLA instance durations counted by SCUtils SLAInstanceDuration

In this post I described how to create a custom report based on the standard one to present a list of incidents with additional columns Rate and Comment defined in SCUtils SurveyLite. Many of our customers also ask us to do the same for SLA instance durations calculated by SCUtils SLAInstanceDuration solution. I also met the similar requests on the SCSM forums and finally decided to create the report with the information about SLA’s status, name and duration.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

14
October
2013

How to inform ex-AssignedTo analyst about the withdrawal

In this post I’d like to share one solution for Microsoft System Center 2012 Service Manager that we were recently asked. One company has a practice to notify not only the assigned analyst about a new assignment to the service desk’s ticket but also the analyst who has been withdrawn from that ticket. It asked us for help in doing that for its Service Manager setup.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

23
September
2013

Working with a parameter of GUID type to set Actual End Date for Change Requests

In this post I wrote how to manage GUID type of the script parameters. Now I want to present an example of such a scripts. Some of SCSM 2012 customers have noticed that ‘Actual End Time’ field of Change Requests is not being populated in the last version of Microsoft System Center 2012 Service Manager. I don’t know why the vendor has removed this workflow but sometimes this field is required in reports to assess the average (max, min) durations of different types of the change requests.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

10
September
2013

About the type of the parameter of the Powershell script in the Service Manager Authoring Tool

Hi friends,

In my previous post I’ve described in detail what type of the parameter SCSM2012 Authoring Tool automatically assigns for the Powershell script’s parameter if this parameter is GUID (in that post it was ID of Service Request). And I mentioned that we needed to control the script’s text in XML file. That is definitely awkward and one of my colleagues has prompted me how to avoid that.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

04
September
2013

How to create a custom report for System Center 2012 Service Manager with user satisfaction survey data collected with SCUtils SurveyLite

Our product, SCUtils SurveyLite for System Center 2012 Service Manager, provides the functionality to gather user opinions about IT support team’s work. And some of our visitors have been asking about how to make this information available in SCSM reports. For SCSM super-pros this is an easy task but for others it isn’t so obvious. That’s why we’ve decided to make a sample report to present the approach how to achieve the goal. In our scenario we will create the report that lists SCSM incidents with user rate and comment if any.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

24
July
2013

System Center 2012 SP1 Update Rollup 3 released

Microsoft released UR3 for System Center 2012 SP1. Here's an overview of what's fixed in this update for each product:

Written by: scsm guru Categories: System Center 2012, System Center 2012 Operations Manager

16
July
2013

System Center Data Access service or the System Center Management Configuration service fail to start with a time-out error

This issue occurs because the system cannot retrieve trusted and untrusted certificate trust lists (CTLs). If the system does not have access to Windows Update, either because the system is not connected to the Internet or because Windows Update is blocked by firewall rules, the network retrieval times out before the service can continue its startup procedure. In some cases, this network retrieval time-out may exceed the service startup time-out of 30 seconds. If a service cannot report that startup completed after 30 seconds, the service control manager (SCM) stops the service. 

Written by: scsm guru Categories: System Center 2012 Service Manager

16
July
2013

SQL Server Reporting Services not started

Assume that you apply the update that is described in Microsoft Knowledge Base (KB) article 2677070 on a computer that is running Microsoft SQL Server Reporting Services (SSRS). When you try to start SSRS, you receive a time-out error, and event ID 7000 and event ID 7009 are logged in the Application log.

Written by: scsm guru Categories: System Center 2012 Operations Manager

15
July
2013

Self-Service Portal SCSM 2012 gives an error “Your request could not be submitted”

When you work with the Service Manager 2012 self-service portal and create Service Request you can get a message "Your request could not be submitted".

Self-Service Portal SCSM 2012

Written by: scsm guru Categories: System Center 2012 Service Manager

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