Our product, SCUtils SurveyLite for System Center 2012 Service Manager, provides the functionality to gather user opinions about IT support team’s work. And some of our visitors have been asking about how to make this information available in SCSM reports. For SCSM super-pros this is an easy task but for others it isn’t so obvious. That’s why we’ve decided to make a sample report to present the approach how to achieve the goal. In our scenario we will create the report that lists SCSM incidents with user rate and comment if any.
Our team has a pretty bunch of exps in deploying Microsoft System Center products especially Service Manager. In one project the customer requested an interesting feature that could be valuable for you too. The client wanted to share the information about a voting progress with the Service Request’s initiator. It also wanted to provide the affected user with the voting decision (yes/no and the comment if any) of each voter.
This issue occurs because the system cannot retrieve trusted and untrusted certificate trust lists (CTLs). If the system does not have access to Windows Update, either because the system is not connected to the Internet or because Windows Update is blocked by firewall rules, the network retrieval times out before the service can continue its startup procedure. In some cases, this network retrieval time-out may exceed the service startup time-out of 30 seconds. If a service cannot report that startup completed after 30 seconds, the service control manager (SCM) stops the service.
Assume that you apply the update that is described in Microsoft Knowledge Base (KB) article 2677070 on a computer that is running Microsoft SQL Server Reporting Services (SSRS). When you try to start SSRS, you receive a time-out error, and event ID 7000 and event ID 7009 are logged in the Application log.