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04
September
2013

How to create a custom report for System Center 2012 Service Manager with user satisfaction survey data collected with SCUtils SurveyLite

Our product, SCUtils SurveyLite for System Center 2012 Service Manager, provides the functionality to gather user opinions about IT support team’s work. And some of our visitors have been asking about how to make this information available in SCSM reports. For SCSM super-pros this is an easy task but for others it isn’t so obvious. That’s why we’ve decided to make a sample report to present the approach how to achieve the goal. In our scenario we will create the report that lists SCSM incidents with user rate and comment if any.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

26
August
2013

Add Comment about Review Decision

Hi friends,

Our team has a pretty bunch of exps in deploying Microsoft System Center products especially Service Manager. In one project the customer requested an interesting feature that could be valuable for you too. The client wanted to share the information about a voting progress with the Service Request’s initiator. It also wanted to provide the affected user with the voting decision (yes/no and the comment if any) of each voter.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

24
July
2013

System Center 2012 SP1 Update Rollup 3 released

Microsoft released UR3 for System Center 2012 SP1. Here's an overview of what's fixed in this update for each product:

Written by: scsm guru Categories: System Center 2012, System Center 2012 Operations Manager

16
July
2013

System Center Data Access service or the System Center Management Configuration service fail to start with a time-out error

This issue occurs because the system cannot retrieve trusted and untrusted certificate trust lists (CTLs). If the system does not have access to Windows Update, either because the system is not connected to the Internet or because Windows Update is blocked by firewall rules, the network retrieval times out before the service can continue its startup procedure. In some cases, this network retrieval time-out may exceed the service startup time-out of 30 seconds. If a service cannot report that startup completed after 30 seconds, the service control manager (SCM) stops the service. 

Written by: scsm guru Categories: System Center 2012 Service Manager

16
July
2013

SQL Server Reporting Services not started

Assume that you apply the update that is described in Microsoft Knowledge Base (KB) article 2677070 on a computer that is running Microsoft SQL Server Reporting Services (SSRS). When you try to start SSRS, you receive a time-out error, and event ID 7000 and event ID 7009 are logged in the Application log.

Written by: scsm guru Categories: System Center 2012 Operations Manager

15
July
2013

Self-Service Portal SCSM 2012 gives an error “Your request could not be submitted”

When you work with the Service Manager 2012 self-service portal and create Service Request you can get a message "Your request could not be submitted".

Self-Service Portal SCSM 2012

Written by: scsm guru Categories: System Center 2012 Service Manager

12
July
2013

Office 365 cleaning folders, remote users

You can’t remove deleted user form GUI in Office 365 cloud. To do so as always use PowerShell.

1. Use the Windows Azure Active Directory Module for Windows PowerShell:
http://technet.microsoft.com/en-us/library/jj151815.aspx.

Written by: scsm guru Categories: Office365

12
July
2013

Microsoft.SystemCenter.Datawarehouse.OLAP.Base is in the pending association state

During the upgrade from SCSM 2012 RTM to SCSM 2012 SP1 management pack Microsoft.SystemCenter.Datawarehouse.OLAP.Base is often stack in the pending association state.

Written by: scsm guru Categories: System Center 2012 Service Manager

12
July
2013

Office 365 cannot create a mailbox for a new user

Recently I met a curious issue when I created a new user in Office 365 cloud.  I created a user account in the Admin => Users and Groups.

Written by: scsm guru Categories: Office365

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This is the default dialog which is useful for displaying information. The dialog window can be moved, resized and closed with the 'x' icon.