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Articles tagged with: SCSM SLA report

21
October
2014

And now one more report for Service Request with SLA details

For the beginning, let’s invite you in our recent history. In our first project with Service Manager we used Microsoft System Center Service Manager 2010. And not surprising, our customer insisted that SLA target resolution time for each ticket had to be adjusted in accordance with the customer’s working schedule and calendar. SCSM 2010 did not provide this functionality and we built our first complex customization for Service Manager.

Categories: System Center 2012 Service Manager

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