Log in  \/ 
x
x
x
Register  \/ 
x

08
March
2016

Creating a sealed management pack with SCSM outriggers using PowerShell

One of our popular free tool is SCUtils DWMPcreator that lets you generate sealed management packs for the Service Manager 2012 Data Warehouse within seconds. It can be used for classes and relationships and supports adding custom outriggers. However, you cannot create a management pack just for outriggers using DWMPcreator.

Usually, an outrigger management pack could be easily created manually but if you do it infrequently, it might be a time-consuming task. Yesterday I decided to build a simple PowerShell script that would automate this process. Surprisingly, the script happened to be quite long and not as short as expected.

Written by: Marat Kuanyshev Categories: System Center 2012, SCUTILS BLOG

20
July
2015

Using a related object from the deleted relationship to notify ex-assigned analysts (C# version)

Engaging data from deleted relationships can be very useful in some cases. For instance, to be aware if someone deletes affected users in the closed cases or replaces attachments etc.

Categories: System Center 2012, System Center 2012 Service Manager, SCUTILS BLOG

29
June
2015

Customizing SCCM 2012 reports to support multiple values in a parameter

In our recent project, I’ve got a request to let custom reports to support multiple values in parameters. It seemed to be a little effort but I spent many hours to make it works.

Many recommendations advice to join the parameter’s multiple values in one using a function JOIN in SQL Reporting Services:

=Join(Parameters!YourParameter.Value,',')

Then using Transact-SQL IN statement check if the variable of the SQL query is among the selected values.

Unfortunately, 'as is' it didn’t work for me.

Written by: Marat Kuanyshev Categories: configuration, System Center 2012, System Center 2012 Configuration Manager, SCUTILS BLOG

02
June
2015

How to get the status for cubes and measure groups in SCSM 2012 Data Warehouse

Recently I’ve received an email from our customer who asked for a script to get the status of OLAP cubes and their measure groups without using the SCSM 2012 console or SQL Management Studio. We had some pre-built scripts to work with Microsoft SQL OLAP so the task was accomplished quite easy and fast.

Written by: Marat Kuanyshev Categories: System Center 2012, System Center 2012 Service Manager, SCUTILS BLOG

01
June
2015

Add Comment about Review Decision (C# version)

Almost two years ago, we have posted about adding a comment in the SCSM Action Log about a review decision. PowerShell is an excellent tool but the performance of Microsoft System Center 2012 Service Manager is always an area to improve.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager, SCUTILS BLOG

23
May
2015

Custom Close Task for Rejected Service Requests

In one of my previous post I wrote about how to set a status of declined Service Requests to Rejected instead of Failed. I received many thanks from the community and that was pleasant. However, one reader, Martin, added a comment about Close task that couldn’t be applied to Rejected Service Requests.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager, SCUTILS BLOG

13
April
2015

How to change URLs in SCSM 2012 notifications templates using PowerShell

If you need to change URLs in notification templates of Microsoft Service Manager 2012, it could be a very annoying and time-consuming task. You might have dozens of the notifications templates with a complicated HTML formatting so it is so easy to miss some URLs or mistype. Last week our team met the situation and I decided to create a handy PowerShell script to simplify the process.

Written by: Marat Kuanyshev Categories: SCUTILS BLOG

19
May
2014

How to get a user that marked a manual activity as completed in SCSM

Last week one of our customers asked how to get a person who actually completed a manual activity. After some investigation, I’ve realized that the only source of that information is a history log of the manual activity.

Written by: Marat Kuanyshev Categories: System Center 2012, System Center 2012 Service Manager, SCUTILS BLOG

22
November
2013

How reactivate a completed Service Request when a new Activity is added

Recently I was asked how to make a service request change its status from ‘Completed’ to ‘In Progress’ when a new activity was added as a last one in Microsoft System Center 2012 Service Manager. This customer said that it was required in some scenarios and told that it worked for change requests. The idea was to create a custom workflow to realize the required logics.

Written by: Marat Kuanyshev Categories: SCUTILS BLOG

This is the default dialog which is useful for displaying information. The dialog window can be moved, resized and closed with the 'x' icon.