One of our popular free tool is SCUtils DWMPcreator that lets you generate sealed management packs for the Service Manager 2012 Data Warehouse within seconds. It can be used for classes and relationships and supports adding custom outriggers. However, you cannot create a management pack just for outriggers using DWMPcreator.
Usually, an outrigger management pack could be easily created manually but if you do it infrequently, it might be a time-consuming task. Yesterday I decided to build a simple PowerShell script that would automate this process. Surprisingly, the script happened to be quite long and not as short as expected.
Recently I’ve received an email from our customer who asked for a script to get the status of OLAP cubes and their measure groups without using the SCSM 2012 console or SQL Management Studio. We had some pre-built scripts to work with Microsoft SQL OLAP so the task was accomplished quite easy and fast.
In one of my previous post I wrote about how to set a status of declined Service Requests to Rejected instead of Failed. I received many thanks from the community and that was pleasant. However, one reader, Martin, added a comment about Close task that couldn’t be applied to Rejected Service Requests.
If you need to change URLs in notification templates of Microsoft Service Manager 2012, it could be a very annoying and time-consuming task. You might have dozens of the notifications templates with a complicated HTML formatting so it is so easy to miss some URLs or mistype. Last week our team met the situation and I decided to create a handy PowerShell script to simplify the process.
Last week one of our customers asked how to get a person who actually completed a manual activity. After some investigation, I’ve realized that the only source of that information is a history log of the manual activity.
Recently I was asked how to make a service request change its status from ‘Completed’ to ‘In Progress’ when a new activity was added as a last one in Microsoft System Center 2012 Service Manager. This customer said that it was required in some scenarios and told that it worked for change requests. The idea was to create a custom workflow to realize the required logics.