We periodically receive requests about the SCUtils Email Connector’s connection settings for popular messaging platforms. I’ve decided to post about the connection settings used for those email systems.

First of all, I have to mention that the connection settings of the on-premise systems could be changed on the server side. So it’s a good idea to check the settings with your email administrator.

Before you begin, please make sure that IMAP or POP protocol is enabled for the email account you try to connect.

As many of you know, in Service Manager 2012 it is not easy to find out who exactly marked a Manual Activity as Completed. This information can be found in the history of the Manual Activity where the user is mentioned in the form of so-called 'Down-Level Logon Name' or DOMAIN\UserName. Needless to say that sometimes it is hard to realize that Contoso\josmi is actually John Smith.