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Articles tagged with: SCUtils

09
March
2015

System Center 2012 Service Manager Knowledge Management report

In one of our previous posts, we presented a knowledge management report based on the OLAP cube. In this post, I provide management packs required to create a report that utilizes Reporting Services.

Categories: System Center 2012 Service Manager

17
December
2014

How to notify an assigned user only when Manual or Review Activity is already In Progress

In my previous post, I published a notification workflow that informs an assigned IT analyst about a new assignment to a Manual Activity with “In Progress” status. Soon I got a feedback that it would be fine if the workflow also sends an email for the users assigned to Review Activities. 

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

10
December
2014

How to completely remove Exchange Connector’s instances in Service Manager 2012

When you delete Exchange Connector management pack without prior deleting the connector’s instances, you get the orphaned connectors in the SCSM console that you cannot delete. Even after you import the Exchange Connector management pack back, the situation stays as bad as before.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

18
November
2014

How NOT to email end users about converted work items or how to email in SCSM 2012 using VS C#

I spent most of my last weekend to help our customer to solve the situation with notifications for affected users. Originally, the customer had set up following the notification workflows:

  1. If a new incident is created, send an email to an affected user with details;
  2. If a new service request is created, send an email to an affected user with details.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

21
October
2014

And now one more report for Service Request with SLA details

For the beginning, let’s invite you in our recent history. In our first project with Service Manager we used Microsoft System Center Service Manager 2010. And not surprising, our customer insisted that SLA target resolution time for each ticket had to be adjusted in accordance with the customer’s working schedule and calendar. SCSM 2010 did not provide this functionality and we built our first complex customization for Service Manager.

Categories: System Center 2012 Service Manager

14
October
2014

Sample of the report for Service Requests with User Satisfaction Survey’s results for Microsoft System Center 2012 Service Manager

Last year we published a post about creating a report that presents the results of the satisfaction survey for Incidents in Microsoft System Center 2012 Service Manager. The blog’s post described the steps required to create a similar report for Service Requests. However, not all of our customers have enough time and skills to deal with reporting in the SCSM.

Categories: System Center 2012 Service Manager

06
October
2014

Reporting trap in SCSM 2012 with Exchange Connector

As many of you know, in Service Manager 2012 it is not easy to find out who exactly marked a Manual Activity as Completed. This information can be found in the history of the Manual Activity where the user is mentioned in the form of so-called 'Down-Level Logon Name' or DOMAIN\UserName. Needless to say that sometimes it is hard to realize that Contoso\josmi is actually John Smith.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

05
August
2014

How to create System Center 2012 Service Manager Knowledge Base report

In this post, I will show how to add information about an existing class to the SCSM Data Warehouse and quickly generate a report without developing skills. In the same way, you can add the information about your own custom class.

Categories: System Center 2012

22
July
2014

String was not recognized as a valid DateTime

Many SCSM customizers who use Service Manager with non-US regional settings and try to set DateTime value using SMLets cmdlets in PowerShell scripts meet ‘String was not recognized as a valid DateTime’ error.

Written by: Marat Kuanyshev Categories: System Center 2012, System Center 2012 Service Manager

19
May
2014

How to get a user that marked a manual activity as completed in SCSM

Last week one of our customers asked how to get a person who actually completed a manual activity. After some investigation, I’ve realized that the only source of that information is a history log of the manual activity.

Written by: Marat Kuanyshev Categories: System Center 2012, System Center 2012 Service Manager, SCUTILS BLOG

17
March
2014

How to acknowledge First Response Time for Service Requests in Microsoft System Center 2012 Service Manager

Most of the companies that use Microsoft System Center 2012 Service Manager are Microsoft-oriented. So no wonder that System Center Service Manager Connector 3.0 for Exchange is commonly used there.

Written by: Marat Kuanyshev

10
March
2014

How to create a custom Service Request Area and get meaningful values of that in Excel reports (part 2)

In the first post I described a situation with custom enumerators and outriggers in Microsoft System Center 2012 Service Manager. This situation is common for all currently existing versions of the application.

Categories: System Center 2012, System Center 2012 Service Manager

10
March
2014

How to create a custom Service Request Area and get meaningful values of that in Excel reports (part 1)

Many IT professionals working with Microsoft System Center 2012 Service Manager have to extend the default Service Manager classes. The one of the most common cases is adding a new property with the type of Enumerator (List) and an appropriate outrigger for Data Warehouse. The extending of the existing classes is quite simple and straightforward. However, it is easy to run into a problem if you use the custom list (enumerator) and want to see it in the OLAP cubes.

Categories: System Center 2012 Service Manager

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This is the default dialog which is useful for displaying information. The dialog window can be moved, resized and closed with the 'x' icon.