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Articles tagged with: System Center 2012

30
May
2017

Changing alert priority for APC UPS rules with PowerShell

Our management packs for Microsoft SCOM use numerus rules based on SNMP traps. For instance, in the management pack for APC UPS monitoring has more than 100 rules.

Written by: Yuriy Nizhnikov Categories: System Center 2012 Operations Manager

17
February
2016

Notifying reviewers with attachment links to new Service Manager HTML5 portal

Last year I published a blog post about using SCUtils FileAttachment to send notifications to reviewers with links to the documents attached to the Review Activities in Microsoft System Center 2012 Service Manager. The solution lets reviewers download the attached files from the SCSM self-service portal based on SharePoint platform.

A bit while ago, Microsoft released a new HTML5 self-service portal and I decided to revise all previously published solutions to support seamlessly both types of the portal. I created a small add-on that keeps the portal URL and it’s required to make this solution works.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

15
February
2016

How to make IT analysts put a correct Incident classification category in SCSM 2012 & 2016

I’ve got a request from our customer who asked for a help with a SCSM console’s customization. He complained that IT analysts in Incident classification category sometimes set values that had sublevels. Most of time it happened by mistake but in the reports it caused ambiguity and miscounts.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

11
February
2016

Inform an affected user when an attachment is added

Last week we’ve got a request from our customer in Latin America who wanted to notify an affected user with an attachment link when the attachment is added to Incidents. There’s a solution published on TechNet Service Manager blog that can be used to create a notification workflow. However, using this approach you can send a message with all attachments instead of last one.

Written by: Marat Kuanyshev Categories: System Center 2012

01
February
2016

Knowledge article rating’s transparency in the new HTML5 self-service portal

Exploring the HTML5 System Center 2012 R2 Service Manager Self-Service Portal updated in January 2016 I’ve noticed one curious thing about the knowledge article’s ratings.

Written by: Yuriy Nizhnikov Categories: System Center 2012 Service Manager

14
December
2015

Reports for Incidents and Service Requests with SLA details including an Active Duration

In the version 1.2 of SCUtils SLAInstanceDuration we have presented a new feature – a calculated “Active Duration”.

Written by: Yuriy Nizhnikov Categories: System Center 2012 Service Manager

09
September
2015

Getting any SCSM entity by Guid

One of our customers requested a tool to get any SCSM entity by Guid. I didn’t know such a tool and decided to make that one.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

20
July
2015

Using a related object from the deleted relationship to notify ex-assigned analysts (C# version)

Engaging data from deleted relationships can be very useful in some cases. For instance, to be aware if someone deletes affected users in the closed cases or replaces attachments etc.

Categories: System Center 2012, System Center 2012 Service Manager, SCUTILS BLOG

29
June
2015

Customizing SCCM 2012 reports to support multiple values in a parameter

In our recent project, I’ve got a request to let custom reports to support multiple values in parameters. It seemed to be a little effort but I spent many hours to make it works.

Many recommendations advice to join the parameter’s multiple values in one using a function JOIN in SQL Reporting Services:

=Join(Parameters!YourParameter.Value,',')

Then using Transact-SQL IN statement check if the variable of the SQL query is among the selected values.

Unfortunately, 'as is' it didn’t work for me.

Written by: Marat Kuanyshev Categories: configuration, System Center 2012, System Center 2012 Configuration Manager, SCUTILS BLOG

11
June
2015

SCUtils Email Connector's connection settings for popular email platforms

We periodically receive requests about the SCUtils Email Connector’s connection settings for popular messaging platforms. I’ve decided to post about the connection settings used for those email systems.

First of all, I have to mention that the connection settings of the on-premise systems could be changed on the server side. So it’s a good idea to check the settings with your email administrator.

Before you begin, please make sure that IMAP or POP protocol is enabled for the email account you try to connect.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

01
June
2015

Add Comment about Review Decision (C# version)

Almost two years ago, we have posted about adding a comment in the SCSM Action Log about a review decision. PowerShell is an excellent tool but the performance of Microsoft System Center 2012 Service Manager is always an area to improve.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager, SCUTILS BLOG

23
May
2015

Custom Close Task for Rejected Service Requests

In one of my previous post I wrote about how to set a status of declined Service Requests to Rejected instead of Failed. I received many thanks from the community and that was pleasant. However, one reader, Martin, added a comment about Close task that couldn’t be applied to Rejected Service Requests.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager, SCUTILS BLOG

20
May
2015

How to fix Attached By issue in the SCSM Problem form

Recently I’ve met on the TechNet Service Manager forum a request about an issue with ‘Attached By’ field in the SCSM Problem form. After you attach a file and then click on Apply or OK button in the SCSM Problem form, you cannot see who is attached the file. I’ve never put any attention for that but a quick check proved the issue in the Microsoft System Center 2012 Service Manager SP1 and R2.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

02
March
2015

How to manage a way that makes it easy to capture experiences in Service Manager 2012

The reality proves that the comprehensive and up-to-date knowledge base is an essential and laborious tool. We can accumulate tons of the resolved incidents with detailed (sometimes not so detailed) resolutions but our knowledge base may stay a desert. Some of the ITIL implementers think that an ability to edit the knowledge article in the web browser can change the status quo but the experienced practitioners know for sure that only a complete and present-day “how-to-do” database can encourage the end users to search in the KBs before creating a ticket.

Categories: System Center 2012 Service Manager

10
December
2014

How to completely remove Exchange Connector’s instances in Service Manager 2012

When you delete Exchange Connector management pack without prior deleting the connector’s instances, you get the orphaned connectors in the SCSM console that you cannot delete. Even after you import the Exchange Connector management pack back, the situation stays as bad as before.

Written by: Marat Kuanyshev Categories: System Center 2012 Service Manager

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