A report for Manual Activities with SLA details including Duration and Active Duration
One our potential customer has asked us about a report with SLA details including durations for Manual Activities in SCSM 2012 like the ones we built for Incidents and Service Requests. The customer employed SLO for Manual Activities and wanted to get a clear picture for each SLO instance.
Our developer realized the idea and the result you see on the screenshot below.
To start using the report, simply import SCUtils.ManualActivityWithSLAInformation.Report.Library.mpb management pack and wait until the Service Manager management server synchronizes with the Data Warehouse.
The archive with the management pack is here.