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17
December
2014

How to notify an assigned user only when Manual or Review Activity is already In Progress

In my previous post, I published a notification workflow that informs an assigned IT analyst about a new assignment to a Manual Activity with “In Progress” status. Soon I got a feedback that it would be fine if the workflow also sends an email for the users assigned to Review Activities. 

Why not and here you are. A new version of the previous solution is attached to this post. Fill free to change the Visual Studio C# code if required.
How to deploy:

  1. Copy NotifyIfActivitIinProgress.dll into the Service Manager installation folder on the management server (usually first installed one);
  2. Import SCUtils.AssignedToActivity.Workflow.xml;
  3. Customize the notification template ‘Notification template for a user assigned to Manual Activity In Progress’. Template must be in HTML format and only for en-US locate.
  4. Customize the notification template ‘Notification template for a user assigned to Review Activity In Progress’. Template must be in HTML format and only for en-US locate.

Download

Categories: System Center 2012 Service Manager

Marat Kuanyshev

Comments (5)

  • Vivek Issar

    Vivek Issar

    25 April 2018 at 14:39 |
    I have used this utility for SCSM 2016 based on the given instruction, but both the workflows for RA and MA is getting failed by saying:
    System.TypeLoadException: Cloud not load type 'Microsoft.EnterpriseManagement.WorkflwoFoundation.ServerContextHelper' from assembly 'Microsoft.EnterpriseManagement.WorkflwoFoundation, Version=7.0.5000.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35'.

    Please advice if any changes need to done in the xml file or somewhere else.

    reply

    • Marat Kuanyshev

      Marat Kuanyshev

      25 April 2018 at 14:51 |
      Hello Vivek Issar,
      In SCSM 2016 the API was changed. Some API classes were changed that's why you have this issue. You can try to use the source code to make the needed changes to achieve the aim.

      reply

      • Vivek Issar

        Vivek Issar

        26 April 2018 at 14:33 |
        Thanks Marat for your response,
        It would be a great help if you can please guide me about the type of changes and where should i make them, as i am totally new to this tool.

        reply

        • Marat Kuanyshev

          Marat Kuanyshev

          26 April 2018 at 19:05 |
          It isn't easy for a beginner to make these changes. I'll try to rebuild the project for SCSM 2016, when I have some spare time.

          reply

          • Vivek Issar

            Vivek Issar

            29 April 2018 at 16:33 |
            Thanks a lot Marat for all your support.
            I wish i could get this soon.
            thanks in advance for all your time and support.

            reply

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