Sample of the report for Service Requests with User Satisfaction Survey’s results for Microsoft System Center 2012 Service Manager

Last year we published a post about creating a report that presents the results of the satisfaction survey for Incidents in Microsoft System Center 2012 Service Manager. The blog’s post described the steps required to create a similar report for Service Requests. However, not all of our customers have enough time and skills to deal with reporting in the SCSM.

Friends, please welcome a long-awaited report for Service Request. Actually, we have prepared not the only but two reports. The first report is a list of Service Requests. The second report contains the detailed information about a specific Service Request. Both reports contain the results of the user satisfaction survey collected with SCUtils Survey Lite.

The reports are included in two management packs:

• SCutils.SRUserRateManagement.Report.Library.mpb
• SCUtilsServiceRequestwUserRateDetailReport.mpb.

To import the management packs you need to follow a standard procedure.

Then you need to wait until MPSyncJob and ETL jobs are cycled at least once. Or run these jobs manually to speed up the process. After the successful execution of the jobs in the Service Management folder of the Reporting pane of the SCSM console you will find two new reports: List of Service Request with User Rate and Service Request Details and User Rate.

The report List of Service Request with User Rate allows you to filter on certain criteria and includes the following fields: Id, Created on, Closed on, Title, Assigned To, Status, Implementation Results, Rate, Comment. The report also contains a link to the report with the detailed information of a particular Service Request.

The report Service Request Details and User Rate presents the detailed information about a specific Service Request and provides the assessment value and comment from the user satisfaction survey.

The management packs for these reports you can download using this link.