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  • SCUtils Knowledge Base add-on for System Center 2012 Service Manager Release Announcement

SCUtils Knowledge Base add-on for System Center 2012 Service Manager Release Announcement

Written by newsmaker on Tuesday, 02 July 2013. Posted in news, 2013

It’s well known from the practice that the realization of the Knowledge Management on the self-service portal of Microsoft System Center Service Manager 2012 has some limitations. 

The most annoying two are inability to open knowledge base articles in HTML format and to rate them on the portal. To address these issues we announce our new product - SCUtils Knowledge Base. SCUtils Knowledge Base is the extension for the Service Manager self-service portal. Being built on SharePoint technologies it uses Service Manager API and are fully compatible with all editions of Microsoft System Center Service Manager 2012. International organizations can easily add an additional language support for languages that have the appropriate SharePoint language packs.

With SCUtils Knowledge Base solution your company will get a real-world feedback from the end-users about usefulness of the knowledge articles and dramatically improve Knowledge Management ITSM Process.

Without sacrificing Service Manager’s performance the organization can visibly improve the user experience for a reasonable price and provide the end-users with features they await.

This is the default dialog which is useful for displaying information. The dialog window can be moved, resized and closed with the 'x' icon.