Announcement for the release of SCUtils Knowledge Awareness
SCUtils team is very pleased to announce a release of our new product – SCUtils Knowledge Awareness.
SCUtils Knowledge Awareness provides links to knowledge articles that might help end users resolve their issues without any input from Service Desk staff. SCUtils Knowledge Awareness automatically notifies the end users about the existing knowledge articles that can be relevant to the matter of their incidents.
You can download a free 15-day trial to evaluate all unique features of our new solution from the Downloads page available for all registered visitors.
SCUtils Knowledge Awareness has been included in SCUtils Full Pack Plus and SCUtils Knowledge Pack. All SCUtils Full Pack Plus and Knowledge Pack customers will get SCUtils Knowledge Awareness license as a part of their benefits.
The product is compatible with all versions of Microsoft System Center 2012 Service Manager. For more information about SCUtils Knowledge Awareness please visit www.scutils.com/products/knowledgeawareness