SCUtils SLAInstanceDuration add-on for System Center 2012 Service Manager Release Announcement
Today we announce a release of our new product, SCUtils SLAInstanceDuration.
This solution has been designed to calculate the duration of SLO instance considering working hours of the associated calendar. This data allows to measure max/min/average duration of different SLOs like Incident Resolution Time, Service Request Completion Time, First Response Time, etc. Using the collected values in Data Warehouse you’ll be able to create reports and dashboards to analyze the performance of Service Desk employees and services and improve the processes of ITSM in the company. It’s time to know more!