SCUtils Survey Lite
Assessing end users is vital for delivering high quality and persistent support of IT services. The opinion of the customers helps managers improve IT strategy, encourage for further improvement, and enable IT staff to meet the customers' needs.
SCUtils Survey Lite is an add-on for Microsoft System Center 2012 Service Manager that helps organizations gather the end user’s feedback. The default Service Manager lacks this feature and many companies have to deploy third party solutions, integrate with existing survey platforms, or even use manual actions to collect the user’s opinion to fill up the gap. The drawbacks of those approaches are the complexity, a need of the integration, and an inconvenience in reporting.
SCUtils Survey Lite takes away all the pains providing an easy way to extend Service Manager with the required functionality. The solution includes management packs that consist the required definitions for Service Manager management server and data warehouse and a SharePoint web part that integrates in the self-service portal.
Another strength of SCUtils Survey Lite is a support for any language that has SharePoint language pack. Even for those languages for which the localizations are not included in the pack you could easily create the localized resources in any text editor.
SCUtils Survey Lite provides a user with ability to assess the case and comment IT staff’s work at will. All text on the web part, including questions, is editable for each language.
Our solution allows you to be aware of the customer evaluation of the performance of your IT support service. It uses the advantages of the rich reporting features of Microsoft System Center 2012 Service Manager eliminating the need of integration with third party assessment tools.
Using data stored in Data Warehouse and the cube, you will be able to create complex reports with the customer feedbacks.
Key benefits include:
- No need of the integration with third-party assessment tools;
- The collected data are stored and available in Service Manager Data Warehouse and the OLAP cube;
- Seamless integration in Service Manager self-service portal for the better user experience;
- Multi-language support;
- Compatibility with Microsoft System Center 2012 Service Manager, Microsoft System Center 2012 Service Manager SP1, Microsoft System Center 2012 R2 Service Manager;
- Affordable price
Price of 1 license of SCUtils SurveyLite with one-year support - 1199 USD.
One license covers a single installation in one production environment and two additional development/testing environments.
SCUtils Survey Lite Installation Guide v1.9.pdf