SCUtils Essential Pack
Buy a valuable pack of SCUtils products that significantly enhance your Service Manager environment. SCUtils Essential Pack includes:
SCUtils Knowledge Base
Present knowledge articles in HTML format in a Service Manager self-service portal, support a search with wildcards, by article IDs, etc. Read more.
SCUtils Survey Lite
Help collecting end user satisfaction survey results and present the collected data in a data warehouse. Stylish solution for better end user experience. Read more.
Count a particular SLA instance duration within working hours. A very light and useful extension to measure a performance of IT analysts. Read more.
Dramatically simplify the process of creating knowledge articles from resolved incidents. One-click action to resolve an incident and create a linked knowledge article. Read more.
An ultimate solution for the accurate assigning of IT analysts in Microsoft System Center 2012 Service Manager. Read more.
Change a type of the work item from an incident to service request or vice-versa in any time. Keep the picture of your Service Desk’s work clean and straight. One-click action and an incident is now a service request. Or vice-versa if you like. Read more.
Price of SCUtils Essential Pack with one-year support - 5999 USD.
One license covers a single installation in one production environment and in two additional development/testing environments.