SCUtils Task Suite
Buy a valuable pack of two popular products to convert incidents to service requests and vice-versa and create knowledge articles from resolved incidents. SCUtils Task Suite includes:
Change a type of the work item from an incident to service request or vice-versa in any time. Keep the picture of your Service Desk’s work clean and straight. One-click action and an incident is now a service request. Or vice-versa if you like. Read more.
Dramatically simplify the process of creating knowledge articles from resolved incidents. One-click action to resolve an incident and create a linked knowledge article. Read more.
Price of SCUtils Task Suite with one-year support - 2299 USD.
One license covers a single installation in one production environment and in two additional development/testing environments.